Terms & Conditions

REFUND & RETURN POLICY 

Offering a smooth and hassle-free experience to you is our top priority. Please read the information on this page for guidance and instructions for your order.

1. We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will replace the same product immediately and there are no additional shipping charges that you would need to pay.                                                                            

2. If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns within 4 days of order delivery and issue credit notes/replacements. Orders sent by air and customised ones cannot be refunded or exchanged.

we understand that sometimes they do not fit in your home as expected. For such instances, we do provide returns as a service for a fee (return shipping). However, onward shipping charges are not refundable. There are 2 ways of providing returns. If the customer is self shipping, there will be no pickup charge. If the pickup is done by our shipping provider, then the return fee will be deducted from the paid amount. Please note that you will be required to print a label and stick on the box so that our courier partner can scan it. 

3. We urge you to please read the details of the products before buying. COMPANY HAS A NO CASH REFUND POLICY - HOWEVER WE OFFER EXCHANGE OR OFFER A CREDIT NOTE

CREDIT NOTES/GIFT CARDS are valid for life - you can use them for fresh or sale items, there is no restriction on the use or time for them - your money is safe with us..

4. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.   

5. Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. For COD orders, Decor circle reserves the right to deny future orders.

6. Pre-paid orders cannot be cancelled once the order is placed, you can put in the request for an exchange or credit note within 6 working hours before the order is shipped. In case of prepaid orders, decor circle is not liable to refund the amount of the order if the order is refused or returned at doorstep. Any re-delivery requests will be chargeable additionally and will include two way shipping and re-packing costs.                                                                                                                                                                                                                       

7. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as to keep our prices fair, many items are "Final Sale." Please make it a point to understand and check with our customer team which products are eligible for returns before purchasing. Eligible products can be returned within 4 days of receipt/receiving of goods.                                                                                                                                    

  1. Food serving products, ceramics, cutlery and other products which are fragile are not eligible for returns.
  2. Handicrafts and natural materials with slight color and texture differences are not considered defects and are not eligible for returns. 
  3. Small bubbles on ceramic/glass are not considered a defect 
  4. Items bought on sale are not eligible for returns       
  5. Once a piece is exchanged, it cannot be exchanged again
  6. Our website dimensions are generally very accurate. However, up to 5% or 3cm variance (whichever is higher) from the stated dimensions is not considered a defect
  7. Slight variations in colour due to lighting will not be returned, please read the colour mentioned in the description for more clarity 

                                                                                                                                                                                                                  

How do I know if an item is eligible for exchange?

We offer exchange or a credit note incase you change your mind - please read the description carefully before purchasing, the company is not liable to bear the cost of shipping for the same. 

for eligible products, you must place a return request within 4 days of receiving your order, so long as the returned products are unused, unwashed, and have all their original packaging and tags intact.

ALL RETURNS & EXCHANGE QUERIES ARE TO BE SUBMITTED ON EMAIL AT INFO@THEDECORCIRCLE.COM 

However, there are certain exceptions to this policy wherein we might not be able to process a return and exchange your product-

 *all discounted sales are final - please read the descriptions properly before buying

Do you offer reverse pickups? Are there any additional charges for this service?

We offer a reverse-pickup service for many, but not all, pin codes. In case you choose to arrange for a reverse pick-up, the shipping charges shall be borne by the customer. During Covid restrictions customer will have to courier the goods back to warehouse if pickup is not available within 7 working days, you an check with our staff on whatsapp for the same.

if your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at Plot No 1539, First Floor, JLPL Industrial Estate, Sector 82, Mohali – Punjab 140308. In such cases, restocking fees will not be charged.

 

What if I have received a damaged product?

We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request within 12 hours of the delivery of receiving your order. Once the exchange request is approved, we will you provide replacement of the same product only with no variations. Please mention your order number when you reach out to us at WhatsApp +91-9810024343

 

What is the process to return a product?

  1. First, we do not offer cash refunds please read the description properly before buying.
  2. If your location is eligible for a reverse pick-up, our courier partner will provide you with a date and time for the pick-up. Otherwise, please arrange for the product to be shipped to us at Plot No 1539, First Floor, JLPL Industrial Estate, Sector 82, Mohali – Punjab 140308 within 7 days of receiving the goods.
  3. Once your return is received, our operations team will inspect each product and approve the refund. Please allow 7-14 days for the processing of returns. Incase the goods received back are damaged or broken, no credit or exchange will be offered for the same.
  4. Once the return is approved, then your refund will be processed in the following manner:
  5. A credit note will be issued to you on email which can be used at any given time in the future in full capacity for fresh and sale items..

What about the refundable amount?

Please note that only the product cost (less restocking fee, if applicable) will be refundable. Costs related to shipping, COD charges, custom packaging, etc. will not be eligible for a refund.

 How long will it take to process my return?

It usually takes 20-25 working days for you to receive a replacement product or a refund.

We aim to process all disputes very amicably. This is because we want the best for you home. In case there are any disputes which are not resolved despite out best efforts, the jurisdiction for the disputes shall be Punjab, India. 

All returns are subject to the discretion of THE DECOR CIRCLE, however we will do the best for you 

HAPPY SHOPPING